Press releases

Bus User News
Bus User News issue 13 Catch up with the Transport Select Committee on the Health of the Bus Market, the impact of good and bad transport on people’s health and wellbeing, and the business benefits of putting communities at the heart of bus services	15 Nov, 2018	Bus Users News issue 13 Download html
Bus User News issue 12 We announce the winner of our #ilovemybus campaign, publish our responses to a number of key consultations, report on progress of the Scottish Transport Bill and look at the ongoing effects of transport cuts on local communities.	25 Sep, 2018	Bus Users News issue 12 Download html
Bus User News issue 11 We look at Catch the Bus Week and Britain's Most Scenic Bus Route, examine initiatives around accessibility, and highlight the impact of congestion. There's also a chance to win a Smart Watch with our #ilovemybus campaign.	12 Jul, 2018	Bus User News issue 11 Download html
Bus User News issue 10 We mark the 10th Anniversary of the bus pass, look at transport in urban and rural communities, celebrate the heroes of the bus industry, and catch up on developments in Wales and Scotland.	10 May, 2018	Bus User News issue 10 Download html
Bus User News issue 9 We focus on air quality and Government funding to reduce bus emissions. There’s news on the UK Bus Summit, how free transport can combat depression, and updates on our work.	26 Feb, 2018	Bus User News issue 9 Download html
Bus User News issue 8 In our last edition of 2017 we examine the latest DfT figures on bus journeys, consider transport and mental health, look at the future for Scotland's buses and question whether driverless buses really are the way forward.	12 Jan, 2018	Bus User News issue 8 Download html
Bus User News issue 7 We talk to the first female MD of Cardiff Bus, interview extreme commuter Adham Fisher and examine the effects of EU regulations on community transport	13 Oct, 2017	Bus User News issue 7 Download html
Bus User News issue 6 A round-up of Your Bus Matters events for Catch the Bus Week, a look at how bus use has changed in recent years, plus updates on passenger news from England, Scotland and Wales.	7 Aug, 2017	Bus User News issue 6 Download html
Bus User News issue 5 The effects of commuting on wellbeing, radical plans to prioritise buses in Dublin and congestion in UK towns and cities compared to 38 other countries worldwide	12 Jun, 2017	Bus User News issue 5 Download html
Bus User News issue 4 The latest bus passenger satisfaction survey and Buses in Crisis report plus details of Bus Users registration as an approved Alternative Dispute Resolution body	28 Apr, 2017	Bus User News issue 4 Download html
Bus User News issue 3 The latest passenger news from Bus Users UK	8 Mar, 2017	Bus User News issue 3 Download html
Bus User News issue 2 The latest passenger news from Bus Users UK	29 Jan, 2017	Bus User News issue 2 Download html
Bus User News issue 1 The latest passenger news from Bus Users UK	18 Dec, 2016	Bus User News issue 1 Download html
Bus User 63 - Final Edition This is the final, printed edition of Bus User Magazine. We look back at the people and organisation behind Bus User and chart its history from the black and white, photocopied newsletter it began life as.	1 Dec, 2016	Bus User 63 - Final Edition Download pdf
Bus User 62 In this edition we look at bikes on buses, find out what the industry can do to support wheelchair users and passengers with mental health issues, and we ask operators what they really think of Bus Users. We also talk to Calum Aikman about the role of the bus compliance officer in Scotland.	28 Jun, 2016	Bus User 62 Download pdf
Bus User 61 We talk to UK Bus Awards winner, Carole Hind and interview Bus Users member and Chelsea Pensioner, John Hellewell, and Ian Jones, Director and Solicitor with Backhouse Jones . We also look at fuel prices, cuts to bus services and contactless ticketing alongside all our usual features and contributions.	5 Apr, 2016	Bus User 61 Spring Download pdf
Bus User 60 In the latest Bus User we introduce our new Chair, the Rt Hon Norman Baker, our new Director for England and our three new Board members. There's a special feature on the environmental benefits of the bus, a report from our AGM and a look at what devolution will mean for bus services.	11 Nov, 2015	Bus User 60 Download pdf
Bus User 59 In this Election special we ask leading figures from the world of buses what they'd like to see from the new government. There's also an update on the work of Bus Users Cymru, a farewell to Stephen Morris, Deputy Chief Executive of Bus Users, and a look ahead to this year's Catch the Bus Week.	31 Jul, 2015	Bus User 59 Download pdf
Bus User 58 Spring We take a look at what the major players in transport from the three main political parties have to say; we publish our own Manifesto for Bus Users ahead of the General Election and look at what the election will mean for bus services; and we report on the Passenger Focus Bus Passenger Satisfaction Survey.	29 Apr, 2015	Bus User 58 Spring Download pdf
Bus User 57 Winter 2014/15 What would make car users switch to bus, why do buses run late, do modern bus designs give passengers what they want and consultation with bus users.	23 Feb, 2015	Bus User 57 Winter 2014/15 Download pdf
Bus User 56 Autumn 2014 What's happening to bus lanes in Liverpool and the argument for bus priorities, National Express's Youth Promise, European Bus Passenger Rights explained, travelling by bus from the point of view of a partially sighted person and how to go about complaining abut your bus service on-line.	22 Oct, 2014	Bus User 56 Autumn 2014 Download pdf
Bus User 55 Summer 2014 Full report on Bus User's AGM 2014, insights from Tracy Jessop on Norfolk's successful bus network, an update on developments to extend Bus Users' network, a review of Catch the Bus Week and the latest Passenger Focus survey plus a farewell from Gillian Merron, outgoing Chair of Bus Users.	30 Jun, 2014	Bus User 55 Summer 2014 Download pdf
Bus User 54 Spring 2014 Local authority cuts are biting harder, details of Catch the Bus Week, a new initiative to help those with hidden disabilities, how buses and coaches coped with the winter floods and does it matter if our buses run late? A report on research into that issue.	17 Apr, 2014	Bus User 54 Spring 2014 Download pdf
Bus User 53 Winter 2013 Dalesbus: axed despite carrying large numbers; travelling in Brighton, a happy bus driver, passengers' views on value for money, making it simple and contrasting approaches to bus priority in Liverpool and Luton.	2 Dec, 2013	Bus User 53 Winter 2013 Download pdf
Bus User 52 Autumn 2013 Passenger Focus’s latest bus passenger satisfaction survey, what goes into judging for the UK Bus Awards and a report on our local groups’ training day in Birmingham.	1 Oct, 2013	Bus User 52 Autumn 2013 Download pdf
Bus User 51 Summer 2013 Issues facing blind bus users, news of our expansion in Scotland, how revenue protection is done in the West Midlands and a report on our AGM.	3 Jun, 2013	Bus User 51 Summer 2013 Download pdf
Bus User 50 Spring 2013 How buses coped in the snow, the potential for bus services in major urban areas and a ground-breaking judgement on a major bus company in Derby.	1 Apr, 2013	Bus User 50 Spring 2013 Download pdf
Bus User 49 Winter 2012/13 How buses need to cater better for young people, what community transport could mean to rural communities, a study into what people get up to pass the time on the bus and a campaign to ensure bus drivers are more aware of the needs of blind people.	3 Dec, 2012	Bus User 49 Winter 2012/13 Download pdf

Quick Guides
CPT Code for the use and acceptance of mobility scooters on low floor buses	8 Feb, 2019	CPT Code Download pdf
Managing Your Bus Matters Events	14 Dec, 2018	Managing Your Bus Matters Events Download pdf
European Passenger Rights Regulation	8 May, 2017	Quick Guide - European Passenger Rights Download pdf
The Buses Bill	8 May, 2017	Quick Guide - The Buses Bill Download pdf
Making a complaint	8 May, 2017	Quick Guides - Complaints Download pdf
Alternative Dispute Resolution	8 May, 2017	Quick Guide - Alternative Dispute Resolution Download pdf
Running a Your Bus Matters event	2 Jun, 2015	Download pdf
Good Practice Guide to Better Bus Services	24 Jan, 2014	Good Practice Guide Download pdf

Passenger Rights
EPRR: A Guide for Staff		EPRR: A Guide for Staff Download mp4
EPRR: Quick Guide		EPRR: Quick Guide Download pdf
EPRR: Cross Border Operators or those exceeding 250km		EPRR: Cross Border Operators or those exceeding 250km Download pdf
EPRR: Domestic Operators not exceeding 250km		EPRR: Domestic Operators not exceeding 250km Download pdf
EPRR: Designated Bus and Coach Terminal Manager		EPRR: Designated Bus and Coach Terminal Manager Download pdf

Consultation Responses
Welsh Government Consultation on Tackling Loneliness and Social Isolation	11 Jan, 2019	Welsh Government Consultation on Tackling Loneliness and Social Isolation Download pdf
Economy, Infrastructure & Skills Committee Inquiry into Future Development of Transport for Wales	11 Jan, 2019	EIS Inquiry into the Future Development of Transport for Wales Download pdf
TfL’s London Bus Consultation	6 Nov, 2018	TfL's London Bus Consultation Download pdf
Transport Committee Inquiry into Active Travel	11 Oct, 2018	Transport Committee Inquiry into Active Travel Download pdf
Transport Select Committee on the Health of the Bus Market	25 Sep, 2018	Transport Select Committee on the Health of the Bus Market Download pdf
Bus Open Data Consultation	14 Sep, 2018	Bus Open Data Consultation Download pdf
Inquiry on Future UK-EU Transport Arrangements	14 Sep, 2018	Inquiry on Future UK-EU Transport Arrangements Download pdf
Consultation on Accessible Information Regulations	14 Sep, 2018	Consultation on Accessible Information Regulations Download pdf
House of Lords’ call for Evidence on the Rural Economy	14 Sep, 2018	House of Lords’ call for Evidence on the Rural Economy Download pdf
Senior Traffic Commissioner’s Statutory Documents Consultation	14 Sep, 2018	Senior Traffic Commissioner’s Statutory Documents Consultation Download pdf
Norfolk Consultation Response	22 Dec, 2017	Norfolk Consultation Response Download pdf
Staffordshire Consultation Response	25 Sep, 2017	Staffordshire Consultation Response Download pdf
East Cheshire Consultation Response	3 Aug, 2017	East Cheshire Consultation Response Download pdf
Welsh Bus Policy Consultation Response June 2017	1 Jun, 2017	Welsh Bus Policy Consultation Response Download pdf
Bus Users submission to the Buses Bill 2017	24 Mar, 2017	Buses Bill consultation submission Download pdf
Response to Nexus bus review, Tyne & Wear	4 Aug, 2016	Nexus Consultation Response, Tyne & Wear Download docx
Response to proposals from Dorset County Council	25 Jul, 2016	Response to Dorset County Council bus service proposals Download docx
Kent County Council Consultation Response	19 May, 2016	Kent County Council Consultation Response Download docx
Derbyshire County Council Consultation Response	29 Apr, 2016	Derbyshire County Council Consultation Response Download docx
Wiltshire County Council Consultation Response	13 Apr, 2016	Wiltshire County Council Consultation Response Download docx
Lancashire County Council Consultation Response	31 Mar, 2016	Lancashire County Council Consultation Response Download docx
Surrey County Council Consultation Response	16 Mar, 2016	Surrey County Council Consultation Response Download docx
Dorset County Council Consultation Response	12 Feb, 2016	Dorset County Council Consultation Response Download docx
Somerset County Council Consultation Response	11 Jan, 2016	Bus Users' response to Somerset County Council's Consultation Download pdf
Bray Neighbourhood Plan Consultation Response	2 Jun, 2015	Consultation Response Download docx
Bray Parish Neighbourhood Plan	2 Jun, 2015	Bray Parish Pre-Submission Consultation Download pdf
Response to Bristol Metrobus Quality Partnership Scheme Consultation	2 Jun, 2015	Metrobus Quality Partnership Scheme Consultation Response Download docx
Bristol Metrobus Quality Partnership Scheme draft Consultation	2 Jun, 2015	Bristol Metrobus Draft Consultation Download pdf
Bus Users’ response to TfGM	2 Jun, 2015	Bus Users' response to TfGM Quality Partnership Consultation Download docx
Transport for Greater Manchester Consultation	2 Jun, 2015	TfGM Quality Partnership Consultation Download docx
DfT consultation on revising PSV conduct regulations	20 Jan, 2015	Reviewing the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990 Download pdf
Bus Users’ response to DfT consultation on revising PSV conduct regulations	20 Jan, 2015	PSV Conduct Regulations Review: responses Download pdf
Response to Lancashire County Council’s Consultation on subsidised bus services	5 Aug, 2014	Response to Lancashire County Council Download pdf
Response to supplementary consultation on Tyne & Wear Quality Contract proposals	22 May, 2014	T&W QCS revised consultation Download pdf
Bus Users Cymru response to consultation on Senior Traffic Commissioners Guidance	19 May, 2014	STC Consultation 19 May 2014 (Bus Users Cymru response) Download pdf
Bus Users UK response to consultation on Senior Traffic Commissioners Guidance	19 May, 2014	Bus services consultation response form BU UK Download pdf
Implementation of the Competition Commission remedies on bus registration	6 May, 2014	Bus Registration Consultation response Download pdf
Response to consultation on local authority parking	14 Feb, 2014	Response to consultation on local authority parking Download pdf
Cumbria County Council consultation	20 Jan, 2014	Cumbria County Council consultation Download pdf
Worcestershire County Council Consultation	1 Jan, 2014	Worcestershire County Council Consultation Download pdf
Response to Senior Traffic Commissioner’s draft guidance	4 Nov, 2013	Response to Senior Traffic Commissioner’s draft guidance Download pdf
The Quality Contract Scheme proposal for Tyne & Wear	1 Nov, 2013	The Quality Contract Scheme proposal for Tyne & Wear Download pdf
Closure of bus lanes in Liverpool	3 Oct, 2013	Closure of bus lanes in Liverpool Download pdf
Periodic training of PCV drivers	2 Sep, 2013	Periodic training of PCV drivers Download pdf
PSV lost property regulations	1 Jul, 2013	PSV lost property regulations Download pdf
Transport in Isolated Rural Communities	1 Jul, 2013	Transport in Isolated Rural Communities Download pdf
Effectiveness of legislation relating to transport for disabled people	1 Jan, 2013	Effectiveness of legislation relating to transport for disabled people Download pdf

Presentations / General
Training course from Bus Users UK: Be the manager your passengers need	23 Nov, 2018	Be the manager your passengers need Download pdf
Euro Bus Expo: Turning Complainers into Champions	1 Nov, 2018	Euro Bus Expo: Turning Complainers into Champions Download mp4
Bus Users UK Supporters Event Leeds 2018	21 Jun, 2018	Bus Users UK Supporters Event 2018 Download pdf
Blackpool Transport Services - Bus Users UK Supporters Event 2018	21 Jun, 2018	Blackpool Transport Services presentation Download pptx
Transdev Blazefield - Bus Users UK Supporters Event 2018	21 Jun, 2018	Transdev Blazefield presentation Download pptx
West Yorkshire CA - Bus Users UK Supporters Event 2018	21 Jun, 2018	West Yorkshire CA presentation Download PPTX
TAS Partnership - Bus Users UK Supporters Event 2018	17 May, 2018	TAS Partnership presentation Download pptx
Bus Users Scotland: The Future of Bus Services in Scotland	1 Nov, 2017	The Future of Bus Services in Scotland Download pdf
Scottish Transport Summit 2017 address by Gavin Booth	2 Aug, 2017	Address by Gavin Booth, Scottish Transport Summit Download pdf
Member Consultation Results 2016	19 Aug, 2016	Bus Users UK Member Consultation Results Download pdf
The Bus Users’ Manifesto: priorities for the new Government	9 Apr, 2015	The Bus Users' Manifesto Download pdf
Eurobarometer Quality of Transport Survey	8 Jan, 2015	Eurobarometer Quality of Transport survey Download pdf
Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd	28 Oct, 2014	Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd Download pdf
Report on public transport for people with sensory loss - Wales	28 Oct, 2014	Public Transport for people with sensory loss report Download pdf
European Passenger Rights Regulation No 181: 2011	29 Sep, 2014	European Passenger Rights Regulation (EU) No 181/2011 Download pdf
European Passenger Rights Regulation Statutory Instrument 1865: 2013	29 Sep, 2014	Statutory Instrument 2013 No. 1865 Download pdf
Open Letter to the Chancellor on the benefits of bus services	10 Mar, 2014	Letter to the Chancellor of the Exchequer Download pdf
Concessionary Bus Travel in England: FAQs	1 Oct, 2013	Concessionary Bus Travel in England Download pdf
Should pensions in Oxford pay for their bus travel?		Claire Walters on BBC Radio Oxford Download mp3

Position Papers
Bus Users UK Privacy Policy		Bus Users UK Privacy Policy Download pdf
Concessionary Fares for older people and people with disabilities		Concessionary Fares Download pdf
Grant Gwasanaethau Trafnidiaeth Rhanbarthol		Grant Gwasanaethau Trafnidiaeth Rhanbarthol Download pdf
Bus Services Support Grant (BSSG) formerly the Regional Transport Services Grant: South East Wales		Regional Transport Services Grant in Wales Download pdf
Quality Partnerships		Quality Partnerships Download pdf
Passenger Safety		Passenger Safety Download pdf
Bus Service Operators’ Grant (BSOG)		Bus Service Operators’ Grant Download pdf

Annual Reports
Bus Users UK Annual Report 2017/18	3 Sep, 2018	Bus Users UK Annual Report 2017/18 Download pdf
Bus Users England Annual Report 2017/18	2 Sep, 2018	Bus Users England Annual Report 2017/18 Download pdf
Bus Users Scotland Annual Report 2017/18	2 Sep, 2018	Bus Users Scotland Annual Report 2017/18 Download pdf
Bus Users UK Annual Report 2016/17	3 Aug, 2017	Bus Users UK Annual Report 2016/17 Download pdf
Bus Users Scotland Annual Report 2016/17	27 Jul, 2017	Bus Users Scotland Annual Report 2016/17 Download pdf
Bus Users Cymru Annual Report 2016/17	27 Jul, 2017	Bus Users Cymru Annual Report 2016/17 Download pdf
Bus Users England Annual Report 2016/17	27 Jul, 2017	Bus Users England Annual Report 2016/17 Download pdf
European Passenger Rights Regulation: Report on UK activities 2015/16	31 May, 2017	European Bus and Coach Passenger Rights Regulations Report on UK activities 2015/16 Download pdf
Bus Users UK Annual Report 2015/16	12 Sep, 2016	Bus Users' Annual Report 2015/16 Download pdf
Bus Users England Annual Report 2015/16	10 Sep, 2016	Bus Users England Annual Report 2015 Download pdf
Bus Users Cymru Annual Report 2015/16	16 Aug, 2016	Bus Users Cymru Annual Report 2015-16 Download pdf
Bus Users Scotland Annual Report 2015/16	28 Apr, 2016	Bus Users Scotland Annual Report 2016 Download pdf
Bus Users UK Annual Report 2014/15	11 Jun, 2015	Bus Users' Annual Report 2014 Download pdf
European Passenger Rights Regulation: Report on UK activities 2013/14	1 Jun, 2015	Download pdf
Bus Users UK Annual Report 2013	23 Apr, 2014	Bus Users' Annual Report 2013 Download pdf
Bus Users UK Annual Report 2012	24 Jan, 2013	Bus Users' Annual Report 2012 Download pdf

Search

Menu

Press releases

Bus User News issue 13

Bus User News issue 12

Bus User News issue 11

Bus User News issue 10

Bus User News issue 9

Bus User News issue 8

Bus User News issue 7

Bus User News issue 6

Bus User News issue 5

Bus User News issue 4

Bus User News issue 3

Bus User News issue 2

Bus User News issue 1

Bus User 63 - Final Edition

Bus User 62

Bus User 61

Bus User 60

Bus User 59

Bus User 58 Spring

Bus User 57 Winter 2014/15

Bus User 56 Autumn 2014

Bus User 55 Summer 2014

Bus User 54 Spring 2014

Bus User 53 Winter 2013

Bus User 52 Autumn 2013

Bus User 51 Summer 2013

Bus User 50 Spring 2013

Bus User 49 Winter 2012/13

CPT Code for the use and acceptance of mobility scooters on low floor buses

Managing Your Bus Matters Events

European Passenger Rights Regulation

The Buses Bill

Making a complaint

Alternative Dispute Resolution

Running a Your Bus Matters event

Good Practice Guide to Better Bus Services

EPRR: A Guide for Staff

EPRR: Quick Guide

EPRR: Cross Border Operators or those exceeding 250km

EPRR: Domestic Operators not exceeding 250km

EPRR: Designated Bus and Coach Terminal Manager

Welsh Government Consultation on Tackling Loneliness and Social Isolation

Economy, Infrastructure & Skills Committee Inquiry into Future Development of Transport for Wales

TfL’s London Bus Consultation

Transport Committee Inquiry into Active Travel

Transport Select Committee on the Health of the Bus Market

Bus Open Data Consultation

Inquiry on Future UK-EU Transport Arrangements

Consultation on Accessible Information Regulations

House of Lords’ call for Evidence on the Rural Economy

Senior Traffic Commissioner’s Statutory Documents Consultation

Norfolk Consultation Response

Staffordshire Consultation Response

East Cheshire Consultation Response

Welsh Bus Policy Consultation Response June 2017

Bus Users submission to the Buses Bill 2017

Response to Nexus bus review, Tyne & Wear

Response to proposals from Dorset County Council

Kent County Council Consultation Response

Derbyshire County Council Consultation Response

Wiltshire County Council Consultation Response

Lancashire County Council Consultation Response

Surrey County Council Consultation Response

Dorset County Council Consultation Response

Somerset County Council Consultation Response

Bray Neighbourhood Plan Consultation Response

Bray Parish Neighbourhood Plan

Response to Bristol Metrobus Quality Partnership Scheme Consultation

Bristol Metrobus Quality Partnership Scheme draft Consultation

Bus Users’ response to TfGM

Transport for Greater Manchester Consultation

DfT consultation on revising PSV conduct regulations

Bus Users’ response to DfT consultation on revising PSV conduct regulations

Response to Lancashire County Council’s Consultation on subsidised bus services

Response to supplementary consultation on Tyne & Wear Quality Contract proposals

Bus Users Cymru response to consultation on Senior Traffic Commissioners Guidance

Bus Users UK response to consultation on Senior Traffic Commissioners Guidance