Bus Users to register as Alternative Dispute Resolution body

Bus Users to register as Alternative Dispute Resolution body

Chair of Bus Users UK and former Transport Minister Norman Baker has today announced that Bus Users UK will be registering as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. 

ADR protects the rights of the consumer and provides a quicker and cheaper alternative to the court system when a consumer is unable to resolve a dispute directly with a retailer or service provider.

Norman Baker said: “Bus and coach operators are now required, by law, to make passengers aware of an approved ADR Body for their complaints. This will give passengers greater protection and, as their registered ADR Body, it will enable Bus Users to advocate even more effectively on their behalf."

For the past 35 years, Bus Users has been the recognised UK complaints handler for the bus and coach industry outside London and Northern Ireland. 

Poor mental health makes public transport inaccessible for many

19th June 2019

Bus Users has supported a new study on mental health and travel

Read more

Reversing the decline in rural bus services

12th June 2019

Bus Users UK calls for reform of rural transport to reverse the decline

Read more

22nd May 2019

Bus Users responds to the Transport Committee report on bus services

Read more