Survey shows high satisfaction rates among local bus passengers

Survey shows high satisfaction rates among local bus passengers

The latest Bus Passenger Survey from Passenger Focus shows that 86% of passengers are satisfied with their local bus service.

But while overall satisfaction rates are high, results vary considerably when it comes to the basics, such as value for money, reliability and punctuality.

David Sidebottom, Passenger Director at Passenger Focus said: “Passengers tell us that they want a bus service that is punctual, reliable and offers value for money. Such a wide range of value for money and punctuality scores across the country shows there is still room for improvement."

Claire Walters, Chief Executive of Bus Users, agreed: “This absolutely reflects what Bus Users has consistently said for years, that understanding passenger needs and putting passengers at the heart of services is the key to getting more people on board.”

Click here too read the survey in full

House of Lords Select Committee on the Rural Economy

26th November 2018

Bus Users' Chair will be giving evidence on the critical role of buses

Read more

Bus Users UK launches new course for bus managers

26th November 2018

Putting communities at the heart of bus services is 'good for business'

Read more

23rd November 2018 - Brighton Area Buswatch

Read all the latest news and updates from Brighton Area Buswatch

Read more