Bus Appeals Body appoints new members

Bus Appeals Body appoints new members

The Bus Appeals Body, which reviews complaints arising from the operation of local bus and scheduled coach services, has made new appointments to its membership.

Chris Heaps has been appointed Chair, in succession to Lord Peter Snape who held the position for four years. Chris Heaps is a former Traffic Commissioner with a strong legal background. He has held a number of advisory roles across the transport industry including passenger representative bodies.

Roger French OBE has been appointed as Operator Representative. He replaces Dennis Flower who was a founding member of the Bus Appeals Body. Roger French is a well known and highly respected member of the bus industry, who until his retirement last year was Managing Director of the Brighton & Hove Bus & Coach Company overseeing the operation of buses in the area for 30 years.

Bus Users UK will continue to represent the passengers, as well as providing administrative support to the Bus Appeals Body.

Gillian Merron, Chair of Bus Users UK, and Simon Posner, Chief Executive of the Confederation of Passenger Transport UK (CPT), both expressed their thanks to Lord Snape and Dennis Flower for their time and commitment to the Bus Appeals Body. Lord Snape and Dennis Flower approached their roles with sensitivity and fairness, and maintained the very highest levels of impartiality and professionalism.

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