Bus Users UK Privacy Policy

At Bus Users UK, we are committed to complying with the GDPR (General Data Protection Regulation) 2018 and protecting the information of everyone we work with.

GDPR is the current privacy law, effective from 25 May 2018. It focuses on how businesses collect and handle personal data, and ensures that everyone in the EU has the right to access, correct, delete, and restrict the use of their data at any time. It also lays out strict guidelines around consent.

Bus journey complaints

If you contact us with a complaint against an operator, we have a legitimate interest in sharing some of your information with the operator concerned in order to resolve your complaint. We will keep a record of your complaint, including your contact information, currently for a period of 5 years. You can ask to see this information at any time.


If you sign up to become a supporter of Bus Users UK, we will only contact you with information about our work, forthcoming events and relevant bus passenger news. We will not share your data with any third parties and you can ask for this information to be changed or removed at any time.

Local groups

If you sign up to become a Branch or Affiliate of Bus Users UK, we will only contact you with information about our work or relevant news or events. You will be given the option of having your contact details on the local group section of our website and you can ask for this information to be changed or removed at any time.


As a funder of Bus Users UK we have a legitimate interest (visit www.eugdpr.org for details) in holding your data and keeping you informed about our work. You can ask to see or update this information at any time.

Changing your data

You can ask to see, change or remove whatever data we hold on you, at any time. To change your data preferences simply contact us on 0300 111 0001 email enquiries@bususers.org or write to us at the address below, and the changes will be made with immediate effect.

Data complaints

If you have a complaint about how we handle your data, please contact the ICO (Information Commissioner’s Office) www.ico.org.uk/global/contact-us/helpline

To find out more about GDPR visit www.eugdpr.org

Cookie Information

Cookies are very small files that are stored on your computer when you visit most websites. They are sent back and forth between the website’s server and your Internet browser to allow the website to remember actions you’ve made.

We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys. We also use a security cookie to identify our website’s developers. Most of these only contain randomly generated numbers, and cookies cannot carry viruses or install malware on your computer.

Cookie set by this website

Google Analytics

Cookies: _utma; _utmb; _utmc; _utmz.

Expiry: 2 years; 30 minutes; when you quit your browser; 6 months (respectively)

Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously, and is used to help improve this website’s functionality. For more information, see Google Analytic’s page on safeguarding your data.

Cookie: local_group

Expriy: 1 year

Purpose: This cookie stores the local group selected, to improve the user experience when using the site.

Expression Engine

Expression engine is the software that this website is built on. It sets the following cookies:

Cookie: exp_tracker

Purpose: End of session. Contains the last 5 pages viewed. Typically used for form or error message returns.

Cookie: exp_last_visit

Expriy: 1 year.

Purpose: Date of the user’s last visit. Can be shown as a statistic for members and used by the forum to show unread topics for both members and guests.

Cookie: exp_last_activity

Expriy: 1 year.

Purpose: Records the time of the last page load. Used in conjunction with the last_visit cookie.

Cookie: cookies_allowed

Expriy: 1 year.

Purpose: Indicates whether the user has given consent for cookies to be set.

Managing Cookies

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit allaboutcookies.org to find out how to configure these settings on a number of major browsers.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy policy was last updated in April 2019.