Bus Users is an independent, non-profit organisation headed up by a senior management team and an elected Board.


Leadership team

Chief Executive - Claire Walters

Claire joined Bus Users UK in September 2012. Following an organisational re-brand and with a strategic plan now in place, Claire is working to broaden the scope and influence of Bus Users to ensure that the voice of the passenger is heard.

email: enquiries@bususers.org


Director, Bus Users Cymru – Barclay Davies

Barclay deals with all strategic matters in Wales and is responsible for the effective operation and direction of Bus Users Cymru.

email: wales@bususers.org 

Director, Bus Users England  – Dawn Badminton-Capps

Dawn leads the team in England, working closely with local Bus User groups, operators, local authorities and transport groups.

email: enquiries@bususers.org

Director, Bus Users Scotland - Gavin Booth

Gavin runs Bus Users Scotland from our office in Edinburgh, working closely with user groups, Scottish Government and other agencies dealing with bus services in Scotland.

email: enquiries@bususers.org