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Who's Who
Life President - Dr Caroline Cahm MBE PhD E-mail: caroline@bususers.org Caroline, a tireless campaigner for bus and coach passengers, helped found the National Federation of Bus Users to protect and promote the interests of bus passengers. Caroline was awarded an MBE in 1995 for her services to public transport. |
Elected Officers |
Chair - Gillian Merron Email: gillianmerron@bususers.org Gillian Merron is well known as a highly engaged former Transport Minister for bus and coach services, aviation, local transport plans and funding. Gillian has extensive Ministerial experience across Government, and as the MP for Lincoln, worked closely with business and community leaders and key decision-makers to campaign for better transport provision for residents and visitors to the city. Now a strategic advisor and columnist for the transport industry, Gillian is also a public affairs manager and actively supports Centrepoint, the charity for homeless young people. ‘Bus Users UK needs to be a campaigning consumer voice that speaks out, and defends and extends the rights and interests of bus users. My commitment to and interest in bus services stems from my deep held belief that “it’s all about people” and I will ensure Bus Users UK has that at its core’ |
Vice-chair - Jeff Anderson E-mail: jeff@bususers.org Jeff Anderson is facilitating improved links between members, particularly local contact groups, and Bus Users UK managers so they obtain a clearer insight of the issues affecting bus passengers. |
Stephen le Bras, Treasurer Stephen, who has his own accountancy practice in Windsor, oversees our accounts. |
Staff team |
Chief Executive – Claire Walters Email: clairewalters@bususers.org 
Claire Walters joined Bus Users UK in September 2012. Claire has worked in the non-profit sector for over 20 years in the UK and overseas and has brought extensive management experience along with entrepreneurial flair to the organisation. She is currently reviewing the organisation to ensure that the structures and systems are in place to enable Bus Users UK to expand its membership, impact and influence so that the interests of bus passengers can be most effectively served. ‘I have inherited an excellent team and look forward to working with them to drive the organisation forward towards the forefront of successful campaigns for better services, improvements in bus operators’ responses to problems and the creation of passenger-focused integrated transport systems throughout the UK. ‘To do that, we are going to need more members and volunteers making sure that our voices and message can be heard in every village, town and city. So, if you have a view about how bus services could be improved and some time and energy to help, I look forward to hearing from you. If you have a view but no time or energy at the moment, please consider joining or donating to help us to make bus services better.’ |
Stephen Morris, General Manager E-mail: smorris@bususers.org |
Gavin Booth, Editor Bus User E-mail: editor@bususers.org Gavin Booth edits our quarterly membership magazine, Bus User. |
Karen King, Passenger Service Adviser E-mail: karenking@bususers.org Rena Verlander, Passenger Service Adviser E-mail: rena@bususers.org Karen and Rena handle all aspects of our complaints appeals work, resolving complaints where possible and forwarding them to the Bus Appeals Body when they can't be resolved. |
Julian Osborne, HR & Systems consultant Email: josborne@bususers.org As well as advising on staff issues, Julian Osborne gives additional complaints-handling capacity and looks after our back office systems. He is also the administrator for the Bus Appeals Body. |
Nicola Parkins, External Affairs Coordinator Email: nicola@bususers.org Nicola Parkins is involved with our work in Government relations, press releases and other aspects of external affairs, including assisting with Bus User magazine. |
Susan Dawson, Surgeries Officer E-mail: sue@bususers.org Susan Dawson organises our surgeries programme throughout England from our office in Stoke-on-Trent. |
Bill Wright, Financial Administrator & Company Secretary E-mail: finance@bususers.org |
Terry Heslop, Membership Secretary & Administrator E-mail: membership@bususers.org |
BUS USERS CYMRU team |
Margaret Everson FCILT, Senior officer for Wales E-mail: wales@bususers.org Margaret Everson deals with all strategic matters in Wales. She is responsible overall for the effective operation and the direction of BUS USERS UK CYMRU.
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Barclay Davies, Officer for Wales E-mail: wales@bususers.org Barclay runs BUS USERS UK CYMRU’s office in Cardiff. He provides advice to bus users and other agencies in Wales, handles users’ complaints and organises the surgery programme in Wales. |
Bethan Davies, administrator/receptionist, Cardiff office E-mail: wales@bususers.org |
Welsh area representatives Joyce North, Denbighshire/Flintshire John Richards, North Wales Central Joyce Porter, Ceredigion Greg Varney, Powys Judi Hartland, Pembrokeshire Hywel Jones, Carmarthenshire Jim Maggs, Swansea/Neath/Port Talbot Paul Harley, Newport/Cardiff/SW Valleys Tudor Thomas, Cardiff |
BUS USERS SCOTLAND |
Gavin Booth, Officer for Scotland E-mail: gavin.booth@bususers.org Gavin Booth runs BUS USERS UK’s Scottish operations from Edinburgh. He organises the Scottish surgery programme and works closely with Scottish Government and other agencies dealing with bus services in Scotland. |
BUS USERS UK, Terminal House, Shepperton TW17 8AS, UK
T 0300 111 0001
Email enquiries@bususers.org
Membership enquiries 01932 232574