Making a complaint Join the campaign

Bus Users Scotland works with partners across the country including

  • Scottish Government
  • local transport authorities
  • bus companies

to drive up standards in bus travel and put the needs of bus passengers at the heart of transport policy.

The Scottish economy is hugely reliant on bus services. More than 400 million passenger journeys are made on local buses each year. Buses provide links to remote, rural communities and offer vital access to families, employment, education, health and social facilities.

Along with coach travel, bus services also provide the infrastructure for a flourishing market in tourism yet they are facing funding cuts that could threaten services and lead to fare increases. The aim of Bus Users Scotland is to offer bus passengers the same protection and safeguards already available to rail passengers.

Bus Users Scotland has an office in Edinburgh.

The focus of Bus Users Scotland is on four key areas:

  • Compliance monitoring to check bus services are running where and when they should be;
  • Complaints management, to ensure that complaints are handled efficiently and effectively;
  • Good practice development: working with bus companies, acting on complaints and sharing best practice;
  • Advocacy: working with government, local authorities, special interest groups, Transport Scotland and bus companies to make sure the views and interests of passengers are properly represented.

Bus Users Scotland is part of the Bus Users family, which also has a successful presence in England and Wales. We champion the interests of bus users and campaign to make bus and coach services the best they can possibly be.