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Bus User News issue 7

We talk to the first female MD of Cardiff Bus, interview extreme commuter Adham Fisher and examine the effects of EU regulations on community transport
13 Oct, 2017 Bus User News issue 7
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Bus User News issue 6

A round-up of Your Bus Matters events for Catch the Bus Week, a look at how bus use has changed in recent years, plus updates on passenger news from England, Scotland and Wales.
7 Aug, 2017 Bus User News issue 6
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Bus User News issue 5

The effects of commuting on wellbeing, radical plans to prioritise buses in Dublin and congestion in UK towns and cities compared to 38 other countries worldwide
12 Jun, 2017 Bus User News issue 5
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Bus User News issue 4

The latest bus passenger satisfaction survey and Buses in Crisis report plus details of Bus Users registration as an approved Alternative Dispute Resolution body
28 Apr, 2017 Bus User News issue 4
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Bus User News issue 3

The latest passenger news from Bus Users UK
8 Mar, 2017 Bus User News issue 3
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Bus User News issue 2

The latest passenger news from Bus Users UK
29 Jan, 2017 Bus User News issue 2
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Bus User News issue 1

The latest passenger news from Bus Users UK
18 Dec, 2016 Bus User News issue 1
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Bus User 63 - Final Edition

This is the final, printed edition of Bus User Magazine. We look back at the people and organisation behind Bus User and chart its history from the black and white, photocopied newsletter it began life as.
1 Dec, 2016 Bus User 63 - Final Edition
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Bus User 62

In this edition we look at bikes on buses, find out what the industry can do to support wheelchair users and passengers with mental health issues, and we ask operators what they really think of Bus Users. We also talk to Calum Aikman about the role of the bus compliance officer in Scotland.
28 Jun, 2016 Bus User 62
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Bus User 61

We talk to UK Bus Awards winner, Carole Hind and interview Bus Users member and Chelsea Pensioner, John Hellewell, and Ian Jones, Director and Solicitor with Backhouse Jones . We also look at fuel prices, cuts to bus services and contactless ticketing alongside all our usual features and contributions.
5 Apr, 2016 Bus User 61 Spring
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Bus User 60

In the latest Bus User we introduce our new Chair, the Rt Hon Norman Baker, our new Director for England and our three new Board members. There's a special feature on the environmental benefits of the bus, a report from our AGM and a look at what devolution will mean for bus services.
11 Nov, 2015 Bus User 60
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Bus User 59

In this Election special we ask leading figures from the world of buses what they'd like to see from the new government. There's also an update on the work of Bus Users Cymru, a farewell to Stephen Morris, Deputy Chief Executive of Bus Users, and a look ahead to this year's Catch the Bus Week.
31 Jul, 2015 Bus User 59
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Bus User 58 Spring

We take a look at what the major players in transport from the three main political parties have to say; we publish our own Manifesto for Bus Users ahead of the General Election and look at what the election will mean for bus services; and we report on the Passenger Focus Bus Passenger Satisfaction Survey.
29 Apr, 2015 Bus User 58 Spring
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Bus User 57 Winter 2014/15

What would make car users switch to bus, why do buses run late, do modern bus designs give passengers what they want and consultation with bus users.
23 Feb, 2015 Bus User 57 Winter 2014/15
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Bus User 56 Autumn 2014

What's happening to bus lanes in Liverpool and the argument for bus priorities, National Express's Youth Promise, European Bus Passenger Rights explained, travelling by bus from the point of view of a partially sighted person and how to go about complaining abut your bus service on-line.
22 Oct, 2014 Bus User 56 Autumn 2014
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Bus User 55 Summer 2014

Full report on Bus User's AGM 2014, insights from Tracy Jessop on Norfolk's successful bus network, an update on developments to extend Bus Users' network, a review of Catch the Bus Week and the latest Passenger Focus survey plus a farewell from Gillian Merron, outgoing Chair of Bus Users.
30 Jun, 2014 Bus User 55 Summer 2014
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Bus User 54 Spring 2014

Local authority cuts are biting harder, details of Catch the Bus Week, a new initiative to help those with hidden disabilities, how buses and coaches coped with the winter floods and does it matter if our buses run late? A report on research into that issue.
17 Apr, 2014 Bus User 54 Spring 2014
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Bus User 53 Winter 2013

Dalesbus: axed despite carrying large numbers; travelling in Brighton, a happy bus driver, passengers' views on value for money, making it simple and contrasting approaches to bus priority in Liverpool and Luton.
2 Dec, 2013 Bus User 53 Winter 2013
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Bus User 52 Autumn 2013

Passenger Focus’s latest bus passenger satisfaction survey, what goes into judging for the UK Bus Awards and a report on our local groups’ training day in Birmingham.
1 Oct, 2013 Bus User 52 Autumn 2013
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Bus User 51 Summer 2013

Issues facing blind bus users, news of our expansion in Scotland, how revenue protection is done in the West Midlands and a report on our AGM.
3 Jun, 2013 Bus User 51 Summer 2013
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Bus User 50 Spring 2013

How buses coped in the snow, the potential for bus services in major urban areas and a ground-breaking judgement on a major bus company in Derby.
1 Apr, 2013 Bus User 50 Spring 2013
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Bus User 49 Winter 2012/13

How buses need to cater better for young people, what community transport could mean to rural communities, a study into what people get up to pass the time on the bus and a campaign to ensure bus drivers are more aware of the needs of blind people.
3 Dec, 2012 Bus User 49 Winter 2012/13
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Quick Guides

European Passenger Rights Regulation

8 May, 2017 Quick Guide - European Passenger Rights
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The Buses Bill

8 May, 2017 Quick Guide - The Buses Bill
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Making a complaint

8 May, 2017 Quick Guides - Complaints
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Alternative Dispute Resolution

8 May, 2017 Quick Guide - Alternative Dispute Resolution
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Running a Your Bus Matters event

2 Jun, 2015
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Good Practice Guide to Better Bus Services

24 Jan, 2014 Good Practice Guide
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Annual Reports

Bus Users UK Annual Report 2016/17

3 Aug, 2017 Bus Users UK Annual Report 2016/17
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Bus Users Scotland Annual Report 2016/17

27 Jul, 2017 Bus Users Scotland Annual Report 2016/17
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Bus Users Cymru Annual Report 2016/17

27 Jul, 2017 Bus Users Cymru Annual Report 2016/17
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Bus Users England Annual Report 2016/17

27 Jul, 2017 Bus Users England Annual Report 2016/17
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European Passenger Rights Regulation: Report on UK activities 2015/16

31 May, 2017 European Bus and Coach Passenger Rights Regulations Report on UK activities 2015/16
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Bus Users UK Annual Report 2015/16

12 Sep, 2016 Bus Users' Annual Report 2015/16
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Bus Users England Annual Report 2015/16

10 Sep, 2016 Bus Users England Annual Report 2015
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Bus Users Cymru Annual Report 2015/16

16 Aug, 2016 Bus Users Cymru Annual Report 2015-16
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Bus Users Scotland Annual Report 2015/16

28 Apr, 2016 Bus Users Scotland Annual Report 2016
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Bus Users UK Annual Report 2014/15

11 Jun, 2015 Bus Users' Annual Report 2014
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European Passenger Rights Regulation: Report on UK activities 2013/14

1 Jun, 2015
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Bus Users UK Annual Report 2013

23 Apr, 2014 Bus Users' Annual Report 2013
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Bus Users UK Annual Report 2012

24 Jan, 2013 Bus Users' Annual Report 2012
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Consultation Responses

Staffordshire Consultation Response

25 Sep, 2017 Staffordshire Consultation Response
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East Cheshire Consultation Response

3 Aug, 2017 East Cheshire Consultation Response
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Welsh Bus Policy Consultation Response June 2017

1 Jun, 2017 Welsh Bus Policy Consultation Response
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Bus Users submission to the Buses Bill 2017

24 Mar, 2017 Buses Bill consultation submission
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Response to Nexus bus review, Tyne & Wear

4 Aug, 2016 Nexus Consultation Response, Tyne & Wear
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Response to proposals from Dorset County Council

25 Jul, 2016 Response to Dorset County Council bus service proposals
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Kent County Council Consultation Response

19 May, 2016 Kent County Council Consultation Response
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Derbyshire County Council Consultation Response

29 Apr, 2016 Derbyshire County Council Consultation Response
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Wiltshire County Council Consultation Response

13 Apr, 2016 Wiltshire County Council Consultation Response
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Lancashire County Council Consultation Response

31 Mar, 2016 Lancashire County Council Consultation Response
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Surrey County Council Consultation Response

16 Mar, 2016 Surrey County Council Consultation Response
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Dorset County Council Consultation Response

12 Feb, 2016 Dorset County Council Consultation Response
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Somerset County Council Consultation Response

11 Jan, 2016 Bus Users' response to Somerset County Council's Consultation
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Bray Neighbourhood Plan Consultation Response

2 Jun, 2015 Consultation Response
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Bray Parish Neighbourhood Plan

2 Jun, 2015 Bray Parish Pre-Submission Consultation
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Response to Bristol Metrobus Quality Partnership Scheme Consultation

2 Jun, 2015 Metrobus Quality Partnership Scheme Consultation Response
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Bristol Metrobus Quality Partnership Scheme draft Consultation

2 Jun, 2015 Bristol Metrobus Draft Consultation
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Bus Users’ response to TfGM

2 Jun, 2015 Bus Users' response to TfGM Quality Partnership Consultation
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Transport for Greater Manchester Consultation

2 Jun, 2015 TfGM Quality Partnership Consultation
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DfT consultation on revising PSV conduct regulations

20 Jan, 2015 Reviewing the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990
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Bus Users’ response to DfT consultation on revising PSV conduct regulations

20 Jan, 2015 PSV Conduct Regulations Review: responses
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Response to Lancashire County Council’s Consultation on subsidised bus services

5 Aug, 2014 Response to Lancashire County Council
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Response to supplementary consultation on Tyne & Wear Quality Contract proposals

22 May, 2014 T&W QCS revised consultation
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Bus Users Cymru response to consultation on Senior Traffic Commissioners Guidance

19 May, 2014 STC Consultation 19 May 2014 (Bus Users Cymru response)
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Bus Users UK response to consultation on Senior Traffic Commissioners Guidance

19 May, 2014 Bus services consultation response form BU UK
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Implementation of the Competition Commission remedies on bus registration

6 May, 2014 Bus Registration Consultation response
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Response to consultation on local authority parking

14 Feb, 2014 Response to consultation on local authority parking
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Cumbria County Council consultation

20 Jan, 2014 Cumbria County Council consultation
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Worcestershire County Council Consultation

1 Jan, 2014 Worcestershire County Council Consultation
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Response to Senior Traffic Commissioner’s draft guidance

4 Nov, 2013 Response to Senior Traffic Commissioner’s draft guidance
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The Quality Contract Scheme proposal for Tyne & Wear

1 Nov, 2013 The Quality Contract Scheme proposal for Tyne & Wear
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Closure of bus lanes in Liverpool

3 Oct, 2013 Closure of bus lanes in Liverpool
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Periodic training of PCV drivers

2 Sep, 2013 Periodic training of PCV drivers
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PSV lost property regulations

1 Jul, 2013 PSV lost property regulations
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Transport in Isolated Rural Communities

1 Jul, 2013 Transport in Isolated Rural Communities
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Effectiveness of legislation relating to transport for disabled people

1 Jan, 2013 Effectiveness of legislation relating to transport for disabled people
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Position Papers

Concessionary Fares for older people and people with disabilities

Concessionary Fares
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Grant Gwasanaethau Trafnidiaeth Rhanbarthol

Grant Gwasanaethau Trafnidiaeth Rhanbarthol
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Bus Services Support Grant (BSSG) formerly the Regional Transport Services Grant: South East Wales

Regional Transport Services Grant in Wales
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Quality Partnerships

Quality Partnerships
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Passenger Safety

Passenger Safety
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Bus Service Operators’ Grant (BSOG)

Bus Service Operators’ Grant
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General

Scottish Transport Summit 2017 address by Gavin Booth

2 Aug, 2017 Address by Gavin Booth, Scottish Transport Summit
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Member Consultation Results 2016

19 Aug, 2016 Bus Users UK Member Consultation Results
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The Bus Users’ Manifesto: priorities for the new Government

9 Apr, 2015 The Bus Users' Manifesto
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Eurobarometer Quality of Transport Survey

8 Jan, 2015 Eurobarometer Quality of Transport survey
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Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd

28 Oct, 2014 Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd
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Report on public transport for people with sensory loss - Wales

28 Oct, 2014 Public Transport for people with sensory loss report
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European Passenger Rights Regulation No 181: 2011

29 Sep, 2014 European Passenger Rights Regulation (EU) No 181/2011
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European Passenger Rights Regulation Statutory Instrument 1865: 2013

29 Sep, 2014 Statutory Instrument 2013 No. 1865
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Open Letter to the Chancellor on the benefits of bus services

10 Mar, 2014 Letter to the Chancellor of the Exchequer
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Concessionary Bus Travel in England: FAQs

1 Oct, 2013 Concessionary Bus Travel in England
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Should pensions in Oxford pay for their bus travel?

Claire Walters on BBC Radio Oxford
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