It’s good to talk

It’s good to talk

Bus Users has welcomed the latest best practice toolkit from Transport Focus on passenger consultations.

With the Bus Services Bill promising fresh consultations on partnership agreements and franchising, the guide has produced a checklist for effective consultations based on those carried out by over 30 local authorities during the last four years.

According to the report, consultations should begin as early as possible, be clearly worded and offer detailed information, be widely publicised and provide sufficient time and opportunity for those affected to respond, and take proper consideration of the responses.

Bus Users, which has worked extensively with local authorities in ensuring the consultation process with passengers is as effective as it can be, is included in the report for its work with Wiltshire County Council. The Council’s Portfolio Holder for Passenger Transport, Cllr Horace Prickett, said: "I would strongly recommend local authorities work with Bus Users UK on passenger consultations. Their work with passenger groups during Wiltshire Council's bus review generated an unprecedented number of responses and provided invaluable feedback that is helping to shape future services."

Norman Baker, Chair of Bus Users UK said: “The value of passenger consultations cannot be understated. When passengers are kept informed and their needs and concerns are taken into account, they can be a force for good in identifying creative and innovative solutions to local transport needs.”

Click here to download the report in full

Diamond Buses calls on passengers to save service

11th August 2017

Low passenger numbers threaten future of No 1 Kidderminster service

Read more

28th July 2017 - Brighton Area Buswatch

Read the latest edition of Brighton Area Buswatch News

Read more

Bus Users calls for end to Queen Street bus ban

26th July 2017

Oxford County Council renews ban on giving buses access to heart of City

Read more