It’s good to talk
Bus Users has welcomed the latest best practice toolkit from Transport Focus on passenger consultations.
With the Bus Services Bill promising fresh consultations on partnership agreements and franchising, the guide has produced a checklist for effective consultations based on those carried out by over 30 local authorities during the last four years.
According to the report, consultations should begin as early as possible, be clearly worded and offer detailed information, be widely publicised and provide sufficient time and opportunity for those affected to respond, and take proper consideration of the responses.
Bus Users, which has worked extensively with local authorities in ensuring the consultation process with passengers is as effective as it can be, is included in the report for its work with Wiltshire County Council. The Council’s Portfolio Holder for Passenger Transport, Cllr Horace Prickett, said: "I would strongly recommend local authorities work with Bus Users UK on passenger consultations. Their work with passenger groups during Wiltshire Council's bus review generated an unprecedented number of responses and provided invaluable feedback that is helping to shape future services."
Norman Baker, Chair of Bus Users UK said: “The value of passenger consultations cannot be understated. When passengers are kept informed and their needs and concerns are taken into account, they can be a force for good in identifying creative and innovative solutions to local transport needs.”