Bus Users England works with partners across the country including

  • The Department for Transport
  • local transport authorities
  • bus companies 

to drive up standards in bus travel and put the needs of bus passengers at the heart of transport policy.

More than 2.3billion passenger journeys are made on local buses each year in England outside London, and another 2.3billion journeys are made in London. Buses provide links within major conurbations, cities, market towns and to remote, rural communities and offer vital access to families, employment, education, health and social facilities.

Bus services also provide the infrastructure for a flourishing market in tourism yet they are facing funding cuts that could threaten services and lead to fare increases. The aim of Bus Users England is to offer bus passengers the same protection and safeguards already available to rail passengers.

The key focus of Bus Users England is:

  • Complaints management, to ensure that complaints are handled efficiently and effectively
  • Good practice development: working with bus companies, acting on complaints and sharing best practice
  • Advocacy: working with government, local authorities, special interest groups, and bus companies to make sure the views and interests of passengers are properly represented.

Bus Users England is part of the Bus Users family. We champion the interests of bus users and campaign to make bus and coach services the best they can possibly be.