Making a complaint Join the campaign

Bus Users Cymru works with partners including Welsh government, local authorities and bus companies across the country, to drive up standards in bus travel and put the needs of bus passengers at the heart of transport policy.

Each year in Wales approximately 116 million passenger journeys are made by bus  and bus travel accounts for around 80% of all public transport journeys. 

This means that the bus is, by far, the most important form of public transport in Wales, linking cities, towns and remote, rural communities and offering vital access to families, employment, education, health and social facilities.

We undertake a variety of tasks: providing guidance and support for bus users as well as resolving their complaints, organising events that enable bus users to meet the local authorities and operators that provide the services, carrying out vital service monitoring and “mystery travelling” as well as advising Welsh Government on bus-related issues. 

Underlying this work is a determination to improve bus services across Wales. To do this we report the results of our monitoring work to the relevant agencies, work with bus passengers and companies to develop and share good practice by monitoring and reporting on bus operations. We work hard to gather the views of users and reflect them accurately to the industry and legislators. We work with everyone from local transport authorities to special interest groups to make sure the views and interests of passengers are properly represented.

Bus Users Cymru has its office in Cardiff and is supported by a network of representatives throughout Wales.

Links:

Concessionary Bus Travel in Wales

Regional Transport Services Grant