Information we collect from you
We will have all the information you supplied to us which may include personal details such as names and addresses, email addresses and details of individual queries or incidents that caused you to contact us.
How we protect your privacy
Any personal information you provide will be held securely by Bus Users UK in accordance with the Data Protection Act 1998. This Act protects your personal information and ensures that:
- we only hold and process your information for purposes that we make clear to you in advance
- we keep your information only for as long as we need to carry out these purposes
- we will put in place appropriate measures that ensure your information is held and processed securely and confidentially.
Our Data Protection Registration Number is Z350746X.
How we use this information
If you contact us with a complaint, we will use the information you have provided to advise you on your rights as a passenger, on how to avoid problems, and how to address any problems you may have experienced.
We may need to pass information you have provided to a service provider (normally a bus operator) so they may address the problem. Unless you tell us otherwise - with the exception of sensitive personal data - we will assume that your consent to pass on any personal details as they relate to your complaint or query to the relevant party.
We will hold details of your complaint for six years.
If you’re making a complaint or query on behalf of another person, or acting on their behalf regarding a complaint they have already made; we’ll ask you to confirm in writing that you are doing so with their authority.