Bus Users UK is officially registered as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. 

ADR protects the rights of the consumer and provides a quicker and cheaper alternative to the court system when a consumer is unable to resolve a dispute directly with a retailer or service provider.

The registration covers bus passengers, as well as both express and excursion coach passengers.

Bus Users has been the recognised UK complaints handler for the bus and coach industry for over 30 years outside of London and Northern Ireland.

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