- To strengthen the voice of bus users in the discussion of public transport issues
- To increase the influence of bus passengers on local and national decisions affecting bus services
- To develop good communication between bus companies and their passengers
How does BUS USERS UK work?
Bus services are local by nature, and have different strengths and weaknesses in different locations. So:
- We help set up local bus users groups
- We organise Your Bus Matters events, where passengers can get to talk to their bus managers and local government officers, tell them what they think — and hear their viewpoint, too
- We arrange meetings with bus companies and local authorities
- We help with local problems, both for individuals and for groups
- We are represented on the Bus Appeals Body
- We encourage and promote good practice in the bus industry
BUS USERS UK Campaign
We lobby local and national Government for measures to help to improve bus services for everyone. These measures include:
Traffic schemes which help the bus.
Bus lanes, traffic lights that see the bus coming and turn to green and lots of simpler measures that just make it easier for the bus: these things all help to give passengers a quicker journey and make services more reliable and cheaper to run — and therefore keep fares down. We also want to see buses able to get right into shopping centres, close to railway stations and other places where you need to be.
Stricter quality standards.
Some bus companies are very good, but let’s face it — others need to improve. We want to see high standards of bus service, and in places with more than one company we want to see competition that benefits everyone, not destructive competition where everyone’s a loser.
Adequate support from public funds and lower fuel
Buses can provide the answer everyone’s looking for to reduce traffic congestion — so we want to see more support from local and central government to help bus services and we want to see lower fuel taxes for buses to encourage bus companies to provide high-quality services which are easy to use and reach the highest environmental standards.
This means bus operators working together to give you a better service, better connections with rail services, better waiting facilities, information that you can find easily, understand and rely on, and through tickets for journeys involving more than one bus or bus and train.
Your Bus Matters
We organise 'Your Bus Matters' events all over the country, usually aboard a bus parked in the town/city centre. These give passengers chance to meet and discuss their concerns with the people responsible for the provision of local bus services. Operators are expected to follow up the sessions with a letter to every passenger that does not receive a full answer on the day.
BUS USERS UK produces a newsletter, Bus User, four times a year, which
is FREE to members
39 Lilyhill Terrace
Edinburgh EH8 7DR
Bus User contains 32 pages of feature articles and news about current issues and developments in bus travel throughout the UK as well as reports about BUS USERS UK activities. There is a members’ letters page.
Gavin Booth has produced a compilation of passengers' views of good practice.
Go to the Good Practice page for
‘By becoming a member of BUS USERS UK, you can work with us to get the voice of passenger heard where it counts and help us get a better deal for buses and their users. Encourage your friends, relations and other passengers to join the BUS USERS UK locally.’
says Dr Caroline Cahm MBE, MCIT, President of BUS USERS UK.
How do I
Easy. Just print out and fill in our (PDF) membership form and send it with your subscription. You'll find details
on the form.
Alternatively, you can buy your subscription online using Paypal, please click on the link below.
Membership is available to anyone who uses buses for whatever purpose. It doesn’t matter if you only use them occasionally. It’s also open to groups of bus users and organisations who share our concern for better public transport.
Bus companies and local authorities which share our desire to improve communication with passengers and who support the Confederation of Passenger Transport’s Code of Good Practice can take out associate membership; please write to us for details.
Click here to subscribe online using Paypal
Click here for a printable membership
Click here for a printable local group membership form