Making a complaint Join the campaign

Leadership team

Chief Executive - Claire Walters

Claire joined Bus Users UK in September 2012. Following an organisational re-brand and with a strategic plan now in place, Claire is working to broaden the scope and influence of Bus Users to ensure that the voice of the passenger is heard.

email: enquiries@bususers.org


Director, Bus Users England  – Dawn Badminton-Capps

Dawn leads the team in England, working closely with local Bus User groups, operators, local authorities and transport groups.

email: enquiries@bususers.org


Director, Bus Users Scotland - Gavin Booth

Gavin runs Bus Users Scotland from our office in Edinburgh, working closely with user groups, Scottish Government and other agencies dealing with bus services in Scotland.

email: enquiries@bususers.org


Director, Bus Users Cymru – Margaret Everson MBE, FCILT

Margaret deals with all strategic matters in Wales and is responsible for the effective operation and direction of Bus Users Cymru. In 2013 Margaret was awarded an MBE for her work with bus passengers.

email: wales@bususers.org