Making a complaint Join the campaign

At Bus Users UK our mission is to champion the interests of bus and coach users and campaign for better bus and coach services.


Our aim is to ensure that the views of bus and coach users are at the heart of decisions which affect them.

We give passengers a voice and make sure their views are heard by Government, by local authorities, and by bus companies large and small. 

Our ‘Your Bus Matters’ programme gives you the chance to have your say direct to the people who make decisions about your local bus services.

Our local groups get involved in consultations about service revisions and reductions.

We take every opportunity we can to talk to Government about matters concerning bus users and respond to their consultations so bus users have an input into policy. 

We campaign to highlight specific issues and draw attention to the needs of bus users.

We handle complaints on behalf of bus users and work closely with bus companies over the causes of complaints, to give bus users greater confidence in the service they receive.

Above all we aim to drive up standards in bus and coach travel to make it a viable choice of transport for all.